As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions. Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream - registration is still open. I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world. Following today’s announcement, let’s explore how we are reimagining information to lead the digital future: New innovations in Business Cloud Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape. OpenText™ Cybersecurity Cloud In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers. By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients. OpenText™ Experience Cloud In this release, we have enhanced OpenText™ Experience Cloud - a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.   Innovations in CE 24.4, include:  OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems  OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) - whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.   OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences.  Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data - such as healthcare, finance, legal, and government - OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness.  OpenText™ IT Operations Cloud To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth. Let’s break it down: OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance. OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework. OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications. With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape. New innovations in Business AI Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value. OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise. For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets. OpenText™ Content Aviator: Now integrated with OpenText™ Information Archive, OpenText Content Aviator revolutionizes how IT data managers interact with legacy content and archived data. Through an intuitive LLM-powered chat interface, users can easily access, retrieve, and summarize archived data using natural language to uncover relevant insights in a matter of seconds. With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content. OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences - completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity. In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles. New innovations in Business Technology As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method. OpenText™ Analytics OpenText™ Information Intelligence - Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries - such as healthcare, financial services, and government - needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk. Unstructured data - emails, documents, contracts, and more - often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage - it’s a necessity. And finally, I'm pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors. OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows - such as grants, benefits, and permitting - ultimately enhancing service delivery and citizen engagement. Additionally, on September 11, 2024, OpenText received authorization on its OpenText™ IT Management Platform (ITMX) for the Federal Risk and Authorization Management Program (FedRAMP). The IT Management Platform (ITMX) comprises a suite of solutions, including OpenText™ Service Management, OpenText™ Asset Management  , OpenText™ Universal Discovery and OpenText™ Project and Portfolio Management. This FedRAMP authorization provides United States federal agencies with the confidence to utilize OpenText solutions to deliver modern user services, enhance IT productivity, and reduce both risks and operational costs. Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors. Looking for more?   For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey. The post Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 appeared first on OpenText Blogs.

The energy and resources sector including utilities, oil and gas, chemicals, and metals & mining is one of the most hazardous in the world. The top hazards range from explosions and fires, chemical exposure, electrical hazards, dropped objects, machine related injuries, slips and falls, and many more. Despite the hazardous nature, the safety performance has continually improved over the last 4 decades.  For example, 2023 had one of the lowest property damage losses for the hydrocarbon industry. According to Marsh Specialty ‘100 largest losses’, just two incidents occurred in 2023 with a combined loss of approximately $600 million, one of the lowest loss years since 1987.  Also, according to the U.S. Bureau of Labor Statistics, the incident rates of nonfatal occupational injuries for these industries ranged from 1.4 to 1.9, far below the average for all industries at 3.0. Despite this positive trend there’s plenty more room to reduce risk and advance along the ‘journey toward zero’ health, safety, and environment (HSE) incidents that every company in this sector is on. The power of root cause analysis Having worked in the energy industry for two decades and seen accidents and have been exposed to hazards, root causes analysis (RCA) was engrained in me by the organizations I worked for and served. RCA is a powerful tool that allows organizations to dive deep into HSE incidents or recurring problems, identifying and addressing the core issues that cause them. Unlike surface-level troubleshooting, RCA goes beyond symptoms to uncover systemic weaknesses. By systematically asking questions-often using methods like the ”5 Whys” or Fishbone diagrams – RCA helps organizations implement changes that prevent issues from recurring, leading to more safe and efficient operations.  Also ingrained in me was the belief that 100% of all incidents are preventable. Any business leader across this entire sector would agree and even reinforce this belief within their teams. There’s one simple equation that can help categorize identified root causes and to assist in finding solutions to prevent future incidents along the journey to zero. Information + human action = business outcomes All of us are tasked with creating positive business outcomes. Improved safety performance and reduction of risk are just two examples of business outcomes companies strive to improve upon across this sector. Any business outcome is created from two key ingredients, information and human action. Since this sector is asset intensive, this equation could easily be modified to be information + asset performance + human action = business outcomes. While assets are becoming more autonomous over time, these machines will always require human action in some shape or form. Humans are needed to install, operate, repair, and perform many other actions across the asset lifecycle. For simplicity, the more basic version of this equation will be focused on here. However, not just any information or human action will create business value. What was considered productive work decades ago may be considered unproductive today. The best use for human action is addressing tasks that machines don’t perform as well, as safely, or as cost effectively. Likewise, the best jobs for machines are tasks that humans don’t perform as well or as effectively. The best information can be trusted to boost human (and asset) productivity, free knowledge workers from manual and error-prone steps and minimize risk.  Just as human action needs to be managed to achieve business outcomes, so does information. So, the more accurate equation that is implied in this formula is that ‘management’ underpins all three components. If an accident were to occur and root cause analysis was performed, examples of failures from the management of human action might be; failure in work prioritization, procedure not followed, inadequate training, poor communication, fatigue, and many more. Performing the same exercise but for failures in information management might include outdated safety protocols, inaccurate asset documentation, poor visibility into the transaction status of spare parts, no predictive maintenance insights, emergency response information poorly communicated, and many more. Performing the same exercise using the longer form of the equation that includes asset performance, the root cause of an incident may stem from an asset failure however the solution will always be grounded in either improved human action management or information management. Gartner defines Information Management, as a method of using technology to collect, process and condense information with a goal of efficient management. OpenText executes to the spirit of that definition by organizing, connecting, automating, and protect data and in the case for energy & resources sector to safely and reliably deliver energy and essential commodities to the world.  The some of the root cause(s) of any incident likely stems from inadequate information management where information is disorganized, disconnected, unautomated, and/or unprotected.  Utilizing information management technologies and best practices can help continuously improve upon and eliminate these root causes for safer operations. Gen-AI combined with Information Management technologies and best practices will play a key role along that journey to zero. Gen-AI will play a key role along the journey to zero Generative AI places information at the fingertips of humans and has close ties to the information management domain. Great AI requires great information management because the results from generative AI will be more correct and trusted when information is organized, connected, automated, and secured. Here are some ‘art of the possible’ examples of Information Reimagined and how Gen-AI will play a key role along the journey to zero whether inadequacies in information management are identified as a root cause of an incident or whether a proactive approach to risk reduction is taken. Use an intelligent AI content assistant that puts chat-based conversational search, content discovery (ex. safety procedures, job safety analysis, material safety data sheets, emergency response plans, operating instructions, and much more), summarization, and translation at the speed of light. Trusted knowledge is available simply by asking a question. See OpenText Content Aviator for more detail. Ask a conversational Gen-AI, self-service advisor to gain better insights around supply chain transactions.  Examples might include “has a service order been placed for our next fire safety inspection?” Or “Is there fuel filter for Brand X in inventory at the Midland field office?” See OpenText Business Network Aviator for more detail. Know the location of personnel in hazardous areas, track the delivery of essential spare part replacements, and predict failures before they occur. See OpenText IoT Aviator for more detail. Through a conversational interface, find answers to keep people safe by analyzing 160+ repository types and 2,000 file types.   Examples might include “were there any abnormalities identified on the last drone inspection?” And “When is my H2S safety certification valid through?” See OpenText Aviator Search for more detail. Elevate customer communications with empathy during emergency response. Craft personalized messages for affected customers. See OpenText Experience Aviator for more detail. Tap the knowledge from IT & non-IT service tickets to quickly address unsafe situations.  Use a virtual subject matter expert, available 24/7, that speeds up issue resolution and suggests solutions to empower users to self-resolve potentially unsafe situations. See OpenText IT Operations Aviator for more detail. The post Improve safety using root cause analysis and strengthening information management appeared first on OpenText Blogs.

At OpenText, we transform knowledge into action. With over 30 years of information management expertise, we understand that trusted data is the foundation upon which AI can be applied to unleash innovation and elevate human potential. With this in mind, I am pleased to introduce the latest Cloud Editions (CE) 24.3. This release builds on our integrated cloud, AI and cybersecurity capabilities, offering a holistic and sustainable approach to information management. CE 24.3 helps enterprises turn ordinary information into extraordinary insights. By integrating AI into all our major cloud applications, we empower knowledge workers and equip businesses to overcome and prevent tomorrow’s most complex problems, as outlined in our Titanium X strategic product roadmap; our commitment to delivering a unified platform for accessing all OpenText software and services by CE 25.2. We continue to innovate at a record pace by integrating cloud, security, and AI - plumbing the ecosystem together to enable seamless scalability - to help our customers stay ahead of future business needs. Moving beyond basic AI, we are proud to offer comprehensive innovations across Business Clouds, Business AI, and Business Technology with solutions that are not only responsive but also anticipatory, revolutionizing the very nature of work. Whether you're an enterprise struggling with slow traditional app development processes or a CIO looking to support a team of data analysts needing to extract valuable insights from sprawling data landscapes, our 90-day innovation cycles reimagine information, giving you a competitive edge. Following today’s announcement, let’s dive deeper: New innovations in Business AI Data governance, compliance, and authentication are essential. OpenText leverages generative-AI to help customers maximize the value of their intellectual property. With AI-powered assistants operating across extensive confidential data sets, we ensure that the right individuals have access to the right information. OpenText™ DevOps Aviator: To support software engineers and testers in delivering high-quality applications, this release deploys testing bots that automatically create codeless tests from manual ones, mitigating risks and addressing talent shortages. Its AI-guided smart assistant offers instant answers and summaries on features, tasks, tests, and user stories, streamlining development workflows for enhanced efficiency without compromising on quality. OpenText™ Aviator IoT: Following its launch in CE 24.2, which revolutionized autonomous supply chain networks and enhanced asset management operations, we have integrated OpenText Aviator IoT with MBIRaaS for improved IoT data trending and analysis. This includes a low-code application builder that facilitates the creation of end-user applications using MBIR and iFrames, ensuring frictionless and secure information exchange. OpenText™ Trading Grid with Aviator: Designed to simplify B2B integration tasks with generative AI, OpenText Trading Grid with Aviator, the latest edition to our family of practical AI-powered solutions, is a conversational AI-based, self-service virtual advisor for OpenText™ Trading Grid. Users can now save time searching for information and learning about product usability, reducing the need for open support tickets. The result? Enhanced efficiency, productivity, user experience, and more effective new hire training. OpenText™ Fortify Aviator: We’re committed to furnishing security teams with the most comprehensive and scalable application security solutions on the market. With OpenText Fortify Aviator, enterprises can now automate the auditing and remediation of Static Application Security Testing (SAST) vulnerabilities. This AI-powered tool identifies and fixes issues, seamlessly integrating 'fix' suggestions into workflows and providing clear audits and explanations, simplifying the entire process. OpenText™ Axcelerate™ with Aviator: In CE 24.2, we bolstered our flagship legal platform by integrating generative-AI capabilities to expedite the summarization of essential documents and concept groups for investigations and document reviews. In this release, we’ve taken it one step further and users can now refine review criteria and test it against subsets of data ensuring that the results meet their needs before deploying Aviator for the initial responsiveness review. OpenText™ Content Aviator: And finally, we are delighted to offer a no-risk, self-paced interactive demo of our groundbreaking AI-powered intelligent assistant, OpenText Content Aviator. This demo allows customers to immediately get started with AI content management and discover how our transformative technology can help them discover new ways to work. OpenText Content Aviator is also now available in a hybrid deployment model to support on-premises customers. At OpenText, we recognize that the work landscape is evolving rapidly. Embracing innovation to reimagine work processes is now more crucial than ever to stay ahead and avoid falling behind. OpenText is here to ensure you stay ahead. If you are ready to harness the full potential of AI and elevate your operations, explore our comprehensive AI strategy and the suite of OpenText Aviator solutions tailored for both business leaders and technologists at opentext.ai. New innovations in Business Cloud In today's rapidly evolving work environments, secure access to knowledge is crucial for maintaining a competitive edge. OpenText empowers everyone, from engineers to IT professionals, with integrated and secure technology aimed at driving meaningful simplification and efficiency improvements. OpenText™ Content Cloud OpenText Content Cloud empowers businesses to work smarter by providing seamless access to essential content, anytime and anywhere. In CE 24.3, we have enhanced our world-class enterprise content management solution, OpenText™ Extended ECM, by expanding its collaborative content capabilities. Now, users can seamlessly convert, stream, annotate, and clip high-quality video content within the platform, eliminating the need for separate systems and significantly improving workflow efficiency and productivity – a game changer for those wanting to capitalize on the popularity of video content. Additionally, we enhance support for data teams managing complex investigative analytics, especially when rapid analysis of large volumes of structured and unstructured data is required. OpenText™ Discover ensures all data interactions are retraceable, auditable, and secure. Available with our world-class OpenText™ IDOL™ Unstructured Data Analytics solution, users can fully engage with analytics, from building user roles and teams to analyzing projects and collaborating across entities, creating detailed ‘notebooks’ of analytics that can be reported on and exported while ensuring essential integrity is maintained throughout the process. New innovations in Business Technology Connected data is essential as workloads migrate to the cloud. OpenText provides robust data platforms deployed flexibly - whether in a private cloud, public cloud, or through APIs - ensuring enterprise-grade capabilities regardless of the deployment method. OpenText™ Developer Cloud OpenText™ Developer Cloud lets developers build smarter by bringing their ideas to life using powerful, developer-trusted APIs quickly and cost-effectively. In this release, we have three powerful innovations aimed at expediting the application development processes in support of our ISV and developer community. Firstly, we support developers looking to embed digital signatures in their applications and approval processes. This solution integrates seamlessly via APIs, eliminating the complexities of coding from scratch and enabling a swift transition from outdated printed signature methods to digital approvals, streamlining workflows and improving efficiency. Additionally, we empower developers and end users to leverage their information lifecycle practices by empowering content storage services to support the benefits of Google Cloud Storage and Archival services. By extending our API support to include Google Cloud Platform archival tier levels, users can efficiently store frequently accessed data, manage short-term storage, and access archiving, online backup, and disaster recovery services instantly and cost-effectively. This integration allows developers to fully harness the power and functionalities of OpenText Storage solutions, expediting and controlling their information management lifecycle and providing peace of mind during application development while also bettering cost management. Finally, I am delighted to announce the general availability of OpenText™ Thrust Studio, our real-time digital assistant providing developers with seamless and on-the-pulse support, underpinned by the power of generative-AI to accelerate development processes. This acts as a reliable assistant that speeds up end-to-end development processes and significantly increase productivity. Looking for more?   For more on all the CE 24.3 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.  The post Reimagine information with Cloud Editions (CE) 24.3 appeared first on OpenText Blogs.

Picture this: A bustling corporation with a team of employees tirelessly processing incoming faxes by hand. The sheer volume leads to significant delays—sometimes taking days or even months to manage. Staff turnover, absences, and fluctuating schedules make it a constant struggle to keep up. What’s the solution to this inefficiency? The answer: automate your fax processes  Manual fax processing simply isn’t scalable. Research shows that it takes about 90 seconds to process a single page, which means an employee can only handle 40 pages per hour. With the average entry-level clerk earning $18 per hour, the cost is approximately 45 cents per page. For high-volume needs, such as processing 100,000 pages, the labor costs skyrocket to $45,000. As your fax volumes grow, so do these costs.  Time to reimagine workflows  Faxes often contain vital data—financial information, insurance policies, or private account setups—that drive critical business operations. Automating data entry allows you to quickly, reliably, and efficiently unlock this crucial information with minimal human intervention.  Empower employees amidst the great resignation  The Great Resignation has highlighted the necessity for businesses to empower their workforce. Forbes predicts that 70% of U.S. workers plan to leave their jobs in 2023, with productivity declining at unprecedented rates as debates over returning to the office continue. HR and organizational leaders must face a hard truth: work is never going back to the way it was.  By automating data-entry tasks, employers can redeploy their workers to more mission-critical roles. Employees are more likely to stay when they feel connected to their organization and see their contributions valued.  Managing information end-to-end with fax automation  A typical fax capture workflow involves multiple stages:  Capture: Handling scanned, faxed, or emailed documents.  Quality Control: Enhancing images, rotating pages, removing blank pages, and flagging errors.  Indexing: Data entry, either manually or with semi-automated tools like rubber band or zonal OCR.  Release: Sending the processed fax to the appropriate recipient or system.  Automated capture solutions efficiently manage these stages, transforming incoming faxes into actionable data and streamlining business processes.  Unleash the power of data contained in faxes  Does your company handle high fax volumes? Automated capture solutions can streamline fax data processing, working seamlessly in the background and allowing employees to focus on more important tasks such as customer service, patient care, client management, and revenue generation.  How it works  Faxes flow directly from an input technology into the capture system. Intelligent Capture tools ingest these images, perform the capture process, and send the image and data to the correct workflow based on the document type. For your company, it’s all automated: faxes are identified and processed, with image and data outputs that enhance business speed and reduce time to revenue. Benefits include improved data quality, better information sharing, and increased accuracy with less business risk.  Gain efficiency with automation  Companies like Hawksford faced challenges with manual paper-based data processing and error-prone data entry. “It would routinely take upwards of two days before an actual bill would be available to send to a customer. The process automation capabilities of OpenText have reduced this timeline to less than two hours.” They’ve accelerated business decisions through automation and redeployed employees to more critical tasks.  Transform pixels into actionable information  Discover how automated capture solutions can transform your inbound fax data, accelerate workflow processes, and convert fax information into business-ready data.   Discover how OpenText™ will allow you to modernize operations, increase productivity, and reduce costs across all industries by automating your fax processes today and unleashing the full potential of your data.  Learn more today!  The post Fax and figures – automate your fax processes for maximum productivity appeared first on OpenText Blogs.

At Air France-KLM, we’re one of the global leaders in international air transport. Through our subsidiaries Air France, KLM Royal Dutch Airlines, and Transavia, we offer passenger services, cargo transport, and aircraft maintenance flights to over 300 destinations. To transport our 83 million passengers a year, it’s vital that we keep our modern fleet of 522 aircraft in top condition. Commercial aviation is one of the safest ways to travel for a very good reason; like all leading global airlines, Air France-KLM follows rigorous and tightly regulated inspection and maintenance processes for all aircraft and airside equipment. Maintaining a world-class fleet Our aircraft are made up of thousands of individual components, each of which requires planned as well as unplanned maintenance. Every asset inspection and repair we carry out is associated with documentation: maintenance manuals and tech logs, work instructions, engineering drawings, and much more. With reference to these documents, our mechanics and engineers can perform their duties safely, efficiently, and accurately. For many years, all our documents were printed on paper, and our teams relied on hundreds of thousands of hard copies to do their work. New maintenance processes and airworthiness directives are released all the time—and with so many paper copies, it was a major effort to keep our records up to date. What’s more, the cost of storing all these paper documents was climbing and climbing every year. We knew we needed a different approach. Driving digital transformation That’s where our journey with OpenText™ began. Working together, we switched from paper records to digital documents, managed securely and efficiently in OpenText™ Documentum™. For more than two decades, Documentum has acted as the single source of truth for all our maintenance and engineering content—including data from industry vendors such as Airbus, Boeing, and General Electric. Today, 15,000 employees across the business rely on data in Documentum to perform their day-to-day work. For our aircraft engineers particularly, the solution had a massive impact on efficiency. Gone are the days of leafing through filing cabinets to find vital maintenance information—today, all the information they need is right at their fingertips. They simply enter a part number into Documentum, and they can navigate to the associated records immediately. We operate in a highly regulated industry, which makes OpenText the perfect fit for our compliance needs. The solution offers a watertight audit trial for every user action, helping us to demonstrate to our regulators that we are following the proper procedures for our maintenance activities. Soaring into cloud Documentum is such an important solution for our business that we continuously invest in extending and enhancing its capabilities. Over the years, we’ve integrated Documentum with our core business systems, including SAP® ERP and Salesforce®. One of our most recent projects was deploying Documentum D2 SmartView—a modern user experience that empowers our employees with personalized workspaces that make it even faster and easier to find the data they need. With some features still pending, we continue to partner with OpenText to help drive product roadmaps. At the moment, we’re planning our next big Documentum project—a move to the cloud. By bringing the solution to Azure, we’ll unlock all the familiar benefits of cloud: easier management and maintenance, lower infrastructure costs, and tighter information security. As an early adopter, Professional Services is helping us navigate vulnerabilities as we containerize in Azure. Working with OpenText, we’re going a step further. By deploying OpenText™ Extended ECM Documentum™ for SAP® Solutions alongside Documentum on the new cloud platform, we’ll enable our users to access data from our information management system directly from their SAP applications. The post Air France-KLM lifts information management efficiency to new heights appeared first on OpenText Blogs.

Fax machines, once ubiquitous in office environments, have long been associated with paper waste, energy consumption, and inefficiencies. However, with the advent of digital transformation, organizations are increasingly turning to cloud fax solutions to modernize their operations while embracing sustainability practices.  In today's digital age, relying on paper-based communication like traditional faxing is not just outdated—it's harmful to the planet. The massive paper waste, energy consumption, and carbon emissions from fax machines are unsustainable. But with OpenText's Cloud Fax, we're flipping the script with a more sustainable and environmentally friendly alternative.  Paperless operations: Cloud faxing eliminates the need for paper-based fax transmissions, reducing the consumption of resources such as trees, water, and energy used in paper production.  Energy efficiency: Unlike traditional fax machines that require constant power consumption, cloud fax solutions operate in energy-efficient data centers, minimizing carbon emissions and energy usage.  Reduced waste: Paper accounts for around 26% of total waste at landfills. By eliminating physical fax machines and paper waste, organizations can contribute to waste reduction efforts and promote a circular economy.  Global accessibility: Cloud faxing allows for seamless and secure communication from anywhere, reducing the need for physical transportation of documents and mitigating carbon emissions associated with transportation.  Scalability and flexibility: OpenText's cloud fax solutions offer scalability and flexibility, enabling businesses to adapt to changing needs without the constraints of physical infrastructure.  What can you do? Two words: print less. Of course, that’s far easier said than done when it comes to fax—unless you digitally transform your workflows, and then it will happen automatically. Imagine receiving faxes that are delivered direct to their recipients’ workstations or mobile devices, then printed only on demand. Imagine anti-fax-spam protocols. Imagine data from faxes being digested with optical character recognition (OCR), parsed with artificial intelligence (AI) capture, and then automatically plugged into relevant databases.  Save green while going green: Switching to digital fax solutions isn't just about saving trees—it's about saving money. These solutions cut down on consumables, save staff time, and eliminate the need for dedicated fax phone lines, paying for themselves with efficiency and savings.  By embracing digital transformation and leveraging innovative communication solutions, businesses can not only enhance their operations but also contribute positively to the environment.  Join us in creating a more sustainable and digitally empowered world, not just on Earth Day but every day. Let's make a difference together!  The post Going green with cloud fax appeared first on OpenText Blogs.

We, at OpenText, lead groundbreaking digital transformations, providing our customers with essential tools to navigate the ever-evolving business landscape. Information holds unparalleled power, however, with AI, change is imperative, and success will favor those who swiftly embrace, accelerate, and reimagine work.  The next generation of innovation will be driven by artificial intelligence (AI) and firmly rooted in effective information management. This is the focal point of this week’s OpenText World Europe 2024 conference (April 15-18). If you’re not already onsite with us in London, Paris, or Munich, you can still register to join virtually.  As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. This release marks the next step in our Titanium X initiative which was first announced in 2022. Titanium X represents our strategic product roadmap to provide a common platform for consuming all OpenText software and services, delivered by CE 25.2.   With this in mind, CE 24.2 reaffirms AI as a force multiplier for human potential, enhancing our robust OpenText™ Aviator suite of AI-driven solutions. We continue to integrate cutting-edge AI directly into our products, creating solutions that are not only responsive but anticipator as we revolutionize the very essence of work. Most notable in this release, we delve into how information management plays a crucial role in powering and safeguarding data - a pre-requisite for maximizing AI’s potential to solve tomorrow’s most complex problems.   And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology.  As you’ve likely seen in our announcement today, there’s always so much more to our Cloud Editions releases. Let's explore these world-class innovations further:  Innovations in OpenText Aviator  OpenText™ Aviator Platform: The metamorphic impact of AI and analytics cannot be overstated. While the productivity gains and broad benefits are limitless, the transition from a concept to integrating AI and analytics into every product and service begins with harnessing our most strategic asset – data. With this principle in mind, in CE 24.2, our OpenText Aviator platform revolutionizes the AI and eDiscovery market by refocusing attention on the crucial role of robust information management in extracting business value from data with the following innovations:  OpenText™ Core Analytics Database: Our new enterprise-level data lakehouse seamlessly combines the robustness of OpenText™ Vertica™ market-leading analytical database with the increased flexibility provided by SaaS. This scalable solution not only powers analytics at lower costs but it also has a positive environmental impact with 50% fewer servers needed.  OpenText™ Aviator Search: We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. By smartly expanding upon foundational AI, this innovation adopts the latest in conversational capabilities so teams can access the answers they need in real-time in a far more intuitive and digestible way.   OpenText™ Axcelerate™ with Aviator: We have bolstered our flagship legal platform by embedding generative-AI capabilities to improve the summarization of key documents and concept groups for investigations and document review. As a result, legal practitioners and teams can quickly comprehend crucial content and concepts within large datasets – faster than ever – to gain a strategic advantage with the goal to ultimately work smarter.   OpenText™ DevOps Cloud Aviator: We're dedicated to supporting software engineers and testers in delivering applications swiftly and with greater ease, eliminating the need for technical jargon. To achieve this goal, we've enhanced our OpenText DevOps Cloud Aviator with an "ask me anything" smart assistant powered by AI and LLMs, and embedded with conversational search. With this tool, teams can effortlessly seek information about technical features – systems, tasks, and tests, for example - presented in user-friendly language. This minimizes risks and rework by providing developers with easily understandable and relevant feedback, valuable insights, and more, right from the start.  OpenText™ Content Aviator for Documentum: We've expanded the integration of our generative AI-powered intelligent assistant, OpenText Content Aviator, across all our Content Cloud platforms. In this release, we've strengthened OpenText™ Documentum to meet the growing demand for speed and automation, enabling users to quickly find the information they need to perform their tasks more efficiently. With an interactive, conversational interface, OpenText Content Aviator streamlines document and folder analysis, summarization, and translation, empowering teams to prioritize high-value tasks. Combining generative-AI with the information management capabilities of OpenText Documentum, ensures users receive the best and most relevant responses based on their tasks, roles, and permissions.   OpenText™ Aviator IoT: In this release, we're introducing OpenText Aviator IOT, aimed at revolutionizing autonomous supply chain networks and enhancing asset management operations for business networks. This end-to-end IoT platform, integrated into our OpenText Aviator product suite, offers a range of features tailored for forward-thinking enterprises focused on supply chain resilience.   Early features in this release include high-quality message processing and orchestration, intuitive drag-and-drop business intelligence and visualizations, and predictive AI analytics. And this is only the start.  OpenText™ Experience Aviator: We’ve transformed how enterprises engage with customers across the entire customer journey, from initial purchase to advocacy, to maximize lifetime value. To integrate AI into many of our core cloud offerings – such as OpenText™ Exstream™ (to boost personalized communications for individuals) and OpenText™ TeamSite™ (our single interface content management solution) - we've introduced OpenText Experience Aviator. This powerful platform offers a wide range of innovative generative-AI capabilities that are now accessible across various authoring environments and channels. With OpenText Experience Aviator, users can effortlessly create personalized content, leveraging generative-AI to rapidly generate relevant material to enhance content creation across different experiences and communication tools.  OpenText™ IT Operations Aviator: In this release, OpenText IT Operations Aviator strengthens our AIOps offering and enhances ITSM functions by equipping both OpenText™ Operations Bridge and OpenText™ Service Management Automation X (SMAX) with intelligent generative-AI capabilities.   OpenText Service Management Automation X (SMAX): SMAX customers can now benefit from enhanced user accessibility as service desk agents can leverage a smart, intuitive chatbot for faster issue resolution and information retrieval, regardless of their on-cloud or off-cloud work environment.   OpenText™ Operations Bridge: Our AIOps platform has been enhanced with gen-AI capabilities to facilitate more efficient IT troubleshooting and root cause identification for IT operations. Powered by a private and intelligent LLM-infused assistant, it empowers all operators and administrators to tap into the most relevant answers and solutions while ensuring data privacy.  OpenText™ Thrust Studio: CE 24.2 marks the official launch of an early access version of the OpenText Thrust Studio, a real-time digital assistant designed to provide developers with seamless and instant access to the support they need. By offering quick access to relevant code samples and API documentation within their Visual Studio environment, OpenText Thrust Studio accelerates application development, ensuring developers can work faster and smarter to meet project deadlines.  Needless to say, the way we work is changing, and OpenText is here to help keep you ahead of the curve. Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.  New innovations in Cloud Editions 24.2  Innovations in OpenText™ Cybersecurity Cloud  OpenText™ Cybersecurity Cloud empowers proactive organizations with thorough and timely threat intelligence, facilitating prompt risk mitigation.  In this update, we extend our support to organizations responsible for analyzing digital devices to uncover evidence of cybercrime. These organizations often encounter challenges in swiftly and accurately acquiring and analyzing evidence from diverse digital sources, including computers, cloud platforms, IoT devices, and mobile devices.  To address this, we are thrilled to introduce a pioneering artifacts-first workflow to OpenText™ EnCase, our suite of digital forensic investigation solutions. This innovative tool streamlines the investigation process, saving time and enhancing reliability in achieving accurate investigative conclusions.   By automatically organizing artifacts into easily identifiable categories via a modern workflow and user interface, investigators can quickly gain access to relevant information. Combined with the deep-dive investigative capabilities for which EnCase is well-known, digital forensic investigators for public safety, government agencies and corporate enterprises can depend on a single tool to seamlessly gain insight into their investigation, empowering them to promptly obtain actionable intelligence and expedite case resolutions.  Innovations in OpenText™ Experience Cloud  OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.  In this release, we've introduced OpenText™ Core Experience Insights, a cloud-based SaaS application aimed at enhancing customer experiences. Tailored for customer success leaders seeking to optimize positive customer interactions, OpenText Experience Core Journey features a comprehensive, insight-driven interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers' previous behavior or status. It's an invaluable tool for leaders aiming to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.  Additionally, innovations to OpenText™ Exstream have streamlined customer printing processes and accelerated the production of complex documents at speeds of up to 10 million pages per hour. Controlled from a single unified interface, this release boasts two major innovations: first, the optimization of high-volume printing capabilities, enabling the production of personalized documents at unprecedented speeds while supporting a wider range of formats; second, the acceleration of modernization to OpenText Exstream Cloud Native, offering critical advanced print features necessary for high-fidelity outputs. These enhancements empower customers to achieve greater efficiencies and cost savings in the production and delivery of personalized communications, as well as facilitating a smooth transition to a modern cloud-native platform over time.  Innovations in OpenText™ IT Operations Cloud   OpenText™ IT Operations Cloud raises the bar for IT service performance despite cloud complexity, cost constraints and staff shortages.  Finally in CE 24.2, we are further supporting individuals encountering challenges in application observability, whether stemming from inadequate support for cloud-native applications or high costs associated with existing providers, can now depend on OpenText™ Application Observability for enhanced assistance.  The newest inclusion in our IT Operations solution suite provides comprehensive insights into application performance by leveraging OpenTelemetry, departing from outdated proprietary methods, and enabling insights across various applications. Users can quickly identify key performance indicators at the code level and employ guided workflows for more effective problem isolation. Representing a notable advancement in the application performance management (APM) industry, this tool provides a modern, user-friendly solution that underscores OpenText's commitment to the APM and Observability market. Seamlessly integrating with our AIOps and ITSM platforms, it provides a holistic approach to ensuring the reliability of modern applications.  Looking for more?   For more on all the CE 24.2 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.  The post Elevate human potential with Cloud Editions (CE) 24.2 appeared first on OpenText Blogs.

We, at OpenText, are leading the charge in innovative digital transformation, equipping our customers with essential tools to tackle today's most complex business challenges. The next generation of innovation will be driven by artificial intelligence (AI) and built on information management.   We’ve already taken flight with groundbreaking AI capabilities unveiled in Cloud Editions (CE) 23.4, marking the inception of OpenText™ Aviator under opentext.ai – our innovation mission to shape the future using generative-AI. AI’s transformative potential in information management fuels our ambition for a future centered on maximizing the synergy between AI and information management to reimagine work. With modern information management, advanced technologies bring together human intelligence with AI, and it is this collaborative intelligence that will enable companies to create a better future.  And we’ve continued this work with the Cloud Editions 24.1 release. As you’ve likely seen in our announcement today, we’ve continued to enhance our OpenText Aviator capabilities. Our dedication to innovation across OpenText’s business cloud solutions remains unwavering as we continue to help customers reimagine the future of work by applying AI to daily workflows.    But, as we all know, there’s always so much more to our Cloud Editions releases, let's explore these cutting-edge innovations further:  Innovations in OpenText™ Aviator  OpenText™ Content Aviator: We’ve integrated our generative AI-powered intelligent assistant, OpenText Content Aviator, with OpenText™ Extended ECM to address demand for more speed and automation and help users find the relevant information needed to do their jobs – faster. Through an interactive, chat-based conversational interface, OpenText Content Aviator simplifies document and business workspace analysis, summarization and translation, empowering teams to focus on higher-value tasks. Leveraging generative AI against the information management foundation of OpenText Extended ECM ensures users get the best answers based on the most relevant content to their tasks, roles, and permissions to reduce information overload and keep users focused and more productive.  OpenText™ IT Operations Aviator: In CE 24.1, OpenText™ Service Management Automation X (SMAX) continues to bring generative AI capabilities to all customers, regardless of deployment models. Now, both on-cloud and off-cloud SMAX customers can leverage OpenText IT Operations Aviator to enhance user experience, reduce support costs, and maintain data privacy and ethical response controls. This enables businesses to elevate their IT service management (ITSM) with a generative-AI chatbot, utilizing a private large language model while safeguarding data privacy.  OpenText™ Thrust Studio: During OpenText World 2023 in Las Vegas, we reinforced our commitment to our developer community by releasing a series of innovative solutions to enable the development of information management applications via the access of APIs and applications extenders. In this release, we reinforce our promise by bringing to market OpenText™ Aviator Thrust Studio, a solution that includes two components:  OpenText Aviator Thrust Studio: An early access release of a VS Code to help developers with the creation of artifacts (models) that help deploy and run applications seamlessly, including objects, set permissions, workflows and decision models. These extension packs consist of low-code modelers that automate the deployment actions in a CI/CD pipeline. This makes the deployment of these artifacts into the OCP quick, simple and efficient without the need to send a direct REST.  OpenText Aviator Thrust for Partners Program: Our partner program provides access to a more robust portfolio of APIs that can be used to create applications and address real-life solutions to industry needs. OpenText provides both access to these multi service APIs and world-class support required to succeed along the way. If you wish to discover more about this free-to-join program, you can do so by watching the following announcement here.  You can now access early testing by joining our early access programs by signing up here.  Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.  Additional innovations in Cloud Editions 24.1  Innovations in OpenText™ Analytics and AI Cloud  OpenText™ AI Cloud enables data-driven organizations to achieve clear insights, make intelligent decisions, and deliver real-time solutions on the largest volumes of data – both structured and unstructured.  In this release, OpenText™ Magellan™ BI and Reporting – Public Cloud has integrated our OpenText™ Vertica analytical database to deliver superior analytical performance at unlimited scale for enhanced cloud-based enterprise business intelligence. This elastic, multi-tenant, SaaS offering empowers data-driven organizations to define, centrally deploy, and seamlessly embed metrics, interactive reports, dashboards, and self-service BI capabilities into any application. The integration with OpenText Vertica, known for its high performance at extreme scale, enables organizations to swiftly unlock insights from exceptionally large data volumes in seconds.   Innovations in OpenText™ Business Network Cloud  As our global connections grow, the OpenText™ Business Network Cloud offers more intelligent links between individuals, systems, and objects, catering to the ever-changing demands of today's dynamic business landscape.  In this CE 24.1, we’ve optimized the supply chain to accelerate time-to-revenue and introduced a pre-built and configurable Microsoft Dynamics 365 electronic data interchange (EDI) integration adapter, offering a cost-effective and rapid deployment solution. This enhancement to the OpenText Business Network Cloud fosters enhanced connectivity across multiple touchpoints, expediting transaction flows between internal systems and external trading partners. By facilitating actions such as instant receipt of purchase orders, automated inventory checks, and swift order fulfilment, this innovative integration empowers enterprises to revolutionize their broader B2B EDI requirements.  Innovations in OpenText™ Cybersecurity Cloud  OpenText™ Cybersecurity Cloud equips forward-thinking businesses with robust, up-to-the-minute threat intelligence, enabling effective real-time risk mitigation. In this release, we address challenges arising from the continuous surge in data, posing difficulties for organizations to manage the risk of data breaches and comply with regulatory requirements.  To combat these data privacy and governance concerns, we’ve elevated OpenText™ Voltage™ Fusion, a cloud-first data security platform and integrated it with our Content Cloud solution, OpenText Extended ECM.   OpenText Voltage Fusion seamlessly links data discovery, classification, and insights with data security, usage monitoring, and lifecycle management, effectively managing sensitive data challenges. This helps cybersecurity leaders understand where sensitive data resides and how best to protect it. By marrying these capabilities with OpenText Extended ECM, customers can better identify sensitive information inside and outside the content management boundaries improving visibility around data sprawl, compliance, and privacy postures.  Additionally, our comprehensive identity lifecycle management solution, OpenText NetIQ Identity Manager, is now available in a hybrid mode as a single tenant SaaS service in the OpenText private cloud and existing off-cloud deployments. This offers businesses relief from resource constraints involved in maintaining, patching, and updating their identity management environment.  Innovations in OpenText™ DevOps Cloud  Through OpenText™ DevOps Cloud, we continue to elevate the management of application delivery, empowering organizations to efficiently create and deploy software in the cloud at their preferred pace.  OpenText™ ALM/Quality Center, a leading test management and ALM tool, now features a modern web-based user interface that enables developers, testers, and administrators to seamlessly perform their tasks on any browser and device of choice. This enhancement reduces client deployment costs and enhances productivity for quality assurance teams. Developers and testers can now work faster and more effectively in an intuitive environment, with features such as filtering, grouping, and favorites to help aid focus. Site administrators benefit from a redesigned and dynamic user interface that enhances client management, API key management, and license assignment for SaaS instances.  Innovations in OpenText™ Experience Cloud  OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships by nurturing smarter customer experiences and communications.  In this release, we continue to transform contact centers with cutting-edge solutions, extending capabilities from OpenText™ Qfiniti Explore to contact center as a service (CCaaS) solution providers like Sinch.  With the aim of addressing persistent challenges tied to poor agent productivity and efficiency caused by heavy workloads, diverse customer inquiries, and complex issues, businesses can now integrate a Sinch connector to augment their CCaaS. This amalgamation unlocks valuable customer insights for a comprehensive 360-degree view, streamlining operations and enriching customer interactions aligned with strategic goals to elevate the overall customer experience. Furthermore, this tool incorporates an intelligently autoscore analytics feature designed to automatically assess agent performance and customer satisfaction. This yields valuable, tangible evidence to trigger specific actions aimed at enhancing agent experience management and the overall customer experience.  Looking for more?   For more on all the CE 24.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.  The post Reimagine work with Cloud Editions 24.1 appeared first on OpenText Blogs.

Mainframes still matter today. According to IBM, 45 of the world’s top 50 banks run on IBM zSystems. Furthermore, mainframes are used by 71% of Fortune 500 companies – handling 68% of the world’s production IT workloads and processing 90% of all credit card transactions. While these high-performance computers can process up to 1 trillion web transactions daily with the highest levels of security and reliability, there is pressure to modernize. Latest software architecture such as microservices bring new benefits in terms of internet scalability, high application quality, and fast time to market. The cloud offers great benefits in scaling operations to demand and connect with new technologies like generative AI and large language models (LLMs).   The question for mainframe users is whether to keep applications on the mainframe or to modernize and move the applications to the cloud. Despite having reliable and high value mainframe applications, the urgency to modernize will help enable organizations to:  Control or lower total cost of ownership (TCO) against rising mainframe maintenance costs    Maintain or improve service levels  Address skills and business continuity challenges    Respond fast to market changes and deliver value rapidly   Modernize to enable innovation and accelerate business’s digital transformation   Exploit the new opportunities that cloud and hybrid IT have to offer  OpenText Enterprise Suite can help enterprises on their modernization journey to participate in open cloud native computing. The solution offers a comprehensive and flexible analysis, development, test, and multi-platform deployment solutions.   Webinar and Analyst Report: Experts Explore Modernization Options  Open and modern systems can tap into new technologies such as latest AI. But how does an enterprise make the decision to stay on the mainframe or move? What are the options and the risks?   To explore these questions, OpenText’s Scot Nielsen, Director of Product Management, Application Modernization, and Michael Azoff, Chief Analyst, Omdia, recently discussed modernization options by addressing customer needs through four major use cases:   Application remains on the mainframe:  Keep the applications on the mainframe but exploit the latest development tools to build applications, putting the application back on the mainframe.  Application testing can be time consuming and run up expensive time on the mainframe, so testing is performed off the mainframe.  Mainframe re-platforming:  Applications are moved off the mainframe and onto OpenText Enterprise Server. At this point the application can remain as is, but the surrounding supporting infrastructure has been transformed, and applications run on commodity boxes (so lower TCO) but with resiliency and scalability added. This option allows some cloud native computing technologies to be used such as containerization.  Re-platforming to Enterprise Server is also the gateway to complete re-architecting of the application, say from COBOL to Java, and migration to the cloud. Showcasing Customer Examples   Of the several customer modernization examples shared, OpenText customer AG Insurance, is highlighted for its large-scale mainframe modernization project using OpenText’s Enterprise Suite solutions. Clear onward modernization goals saw AG Insurance achieve 75 per cent operational cost savings and faster time to market with new customer offerings. Other customer examples highlighted include Kmart Australia and consulting services provider B+B Unternehmensberatung.  Download the new Omdia report: Mainframe application modernization with OpenText: helping decide what stays and what moves   NEW! COBOL Webinar Wednesdays 2024   Join our COBOL experts for a series of monthly webinar sessions dedicated to the community of COBOL professionals. Learn how you can build on the proven IT investments you rely on every day. Register to join >  Related Content:   New Futurum Report: How Mainframe Modernization Begins with Application Modernization  How to Extend Enterprise IT Security to the Mainframe  Unlocking the Future: The Role of AI in Application Modernization  Why You Need to Accelerate Your Modernization Journey to the Cloud  Mainframe Modernization Challenge: It’s Not About COBOL, It’s About Mainframe Skills and Resources  The Modern Mainframe is Automated, Protected and Connected    Learn COBOL in 1 Day: Get instructor-led videos, hands-on tutorials, and all the development tools you need – for free  Join the conversations and stay updated by connecting with the OpenText Application Modernization team on LinkedIn.    The post Mainframe Modernization: Should I Stay, or Should I Go? appeared first on OpenText Blogs.