As I step into my second week as Chief Product Officer, I’m thrilled to see the incredible innovation driving Cloud Editions 25.1. This launch reflects our commitment to helping you drive efficiency, strengthen security, and accelerate growth. 2025 marks a turning point in shaping the future of business. At the core of this transformation lies information management, a driving force that empowers organizations to unlock the full potential of their talent and data. Our mission is to equip professionals across all disciplines - knowledge workers, cybersecurity specialists, supply chain experts, developers, and IT leaders - with the solutions and services they need to thrive in today’s fast-changing digital landscape.  With Titanium X, OpenText sets a new benchmark in SaaS innovation, offering an expansive portfolio of solutions that address critical business needs such as content management, service management, threat detection, identity management, observability, and supply chain optimization. By uniting simplicity, intelligence, and security, these innovations empower organizations to confidently navigate the multifaceted challenges of today’s digital landscape.  The latest Cloud Editions (CE) 25.1, OpenText continues to lead through the seamless integration of cloud, security, and AI technologies. These advancements are not simply responses to change - they are defining it. By forming the foundation for sustainable growth, these innovations empower organizations to not only future-proof operations but drive innovation with absolute certainty.  For CIOs, business leaders, and IT professionals, the mandate for 2025 is clear: embrace information management as the catalyst for transformation. Now is the time to harness the power of data to unlock potential and drive meaningful progress. Only then can you truly start to reimagine your information for sustainable business growth with longevity. Following today’s announcement, let’s explore how OpenText is reimagining information management and spearheading cutting-edge innovation: New innovations in Business Cloud Secure access to knowledge is essential for staying ahead of the competition. OpenText empowers engineers, IT professionals, and teams with integrated, secure technologies that streamline operations and enhance efficiency to enable greater success in an increasingly complex digital world. OpenText™ Content Cloud In this release, we have launched new bundle offerings for our fast-deploying cloud content management solution, OpenText™ Core Content Management. These updates further support businesses battling with fragmented and inefficient access to siloed content and simplifies cloud adoption and the ability to leverage generative-AI. By doing so, we equip decision-makers with the right tools to address the persistent challenges of disconnected information retrieval and onerous searchability, reducing the limitations posed by outdated legacy systems. The result? Unlocked operational efficiencies and improved workplace productivity. Improvements to OpenText Core Content Management include: The integration of OpenText™ Content Aviator: Now available to all customers out-of-the-box and at no additional cost, in an easy to deploy express bundle. OpenText Content Aviator empowers employees to utilize intelligent chat-based conversational search, content discovery, summarization, and translation at the click of a button, boosting knowledge worker productivity by enabling customers to quickly find and understand context across a broader ecosystem of applications. A new premium bundle that combines AI-powered SaaS content management with additional capabilities, including digital capture and signature, to enable customers to manage the full lifecycle of their content while reaping the benefits of a flexible SaaS solution. Preconfigured business scenarios: Providing sales, HR, product management, and other common cross-departmental functions with pre-built workspaces, templates, and folder structures to enable faster deployment and quicker return-on-investment. Additionally, OpenText Content Aviator has expanded availability for OpenText™ Core Archive for SAP and OpenText™ Core Content Management for SAP SuccessFactors bringing the productivity boost of a generative-AI assistant to these solutions. The new bundle offerings, together with the expanded availability of OpenText Content Aviator, empowers organizations to accelerate departmental or enterprise-wide processes in the cloud, aligning with strategic digital transformation initiatives, empowering businesses to operate with agility, optimize productivity, and achieve long-term success in an increasingly complex digital landscape. OpenText™ Cybersecurity Cloud In Cybersecurity Enterprise, OpenText™ Core Identity Foundation, our next-generation identity and access management (IAM) SaaS platform, now gives IT directors and leadership within large-scale enterprises and regulated industries greater autonomy over identity and access controls designed to protect high-value data across the entire environment within a single platform. By simplifying and automating fundamental identification processes, this release enables businesses to access the core collection of OpenText identity and access management capabilities under a single set of integrated microservices. By doing so, organizations can reduce security and compliance costs while ensuring adherence to government, cyber insurance, and internal standards. Additionally, the platform’s SaaS delivery model boosts operational efficiency and guarantees zero-trust security to meet the dynamic needs of modern enterprises. OpenText™ Experience Cloud In this release, organizations managing extensive digital asset collections or implementing enterprise-wide digital asset management (DAM) systems now have a powerful tool to unlock the full value of their rich media libraries. Powerful new search is provided by integrating OpenText™ Digital Asset Management (DAM) natively with OpenText™ Knowledge Discovery (IDOL). The new search adopts both advanced retrieval augmented generation (RAG) and AI-powered search to transform how users access and utilize assets. By marrying these two solutions together, enterprises struggling with inefficient asset discovery, inconsistent metadata tagging across teams, and unnecessary duplication of content creation or procurement, can take advantage of the tool’s natural language search capabilities, powered by secure and private AI, to quickly locate the right assets - even in large libraries where metadata may be incomplete or inconsistent. With reduced time spent searching, lowered storage costs for redundant assets, and enabled cross-departmental collaboration in content creation, this innovation empowers organizations to scale their digital asset management usage while ensuring iron clad security through a private AI service, eradicating the risk of exposing sensitive assets (unlike a public cloud environment). OpenText™ IT Operations Cloud To further increase IT visibility for better incident response and faster mean-time-to-repair (MTTR), we have bolstered the discovery capabilities in our vendor-neutral configuration management solution, deployable as SaaS, on-premises, or in the cloud.   Advanced Network Discovery for OpenText™ Universal Discovery and CMDB delivers deep, comprehensive visibility into how physical, virtual, and software-defined networking assets are configured. Now IT service management, operations, and network management teams can fully understand how network devices and their configurations support business service delivery - an area typically lacking detailed information from most CMDB discovery methods. The result? Faster MTTR and minimized service interruptions from networking changes.   CE 25.1 also introduces better visibility into operational technology (OT) and internet of things (IoT) devices by importing configuration data directly from Microsoft® Azure Defender. This ability gives enterprises extended insights into OT/IoT devices without requiring additional discovery tools or compromising OT/IoT security airgaps by deploying probes.  By increasing IT visibility across both networks and OT/IoT devices, OpenText Universal Discovery and CMDB further becomes a single source of configuration truth that IT, networking, and OT teams can use to troubleshoot faster, improve change success, and increase service delivery reliability.  New innovations in Business Technology Moving to the cloud means connected data is key. OpenText provides robust, flexible data platforms deployable in private clouds, public clouds, and via APIs, delivering enterprise-grade capabilities wherever you need them. OpenText™ DevOps Cloud To support the developer community, innovations to TruClient 2.0, part of the OpenText™ performance engineering suite of solutions, further elevates performance testing by delivering an intuitive, scriptless tool that meets the needs of testers at all experience levels. Designed to simulate real user behavior and provide robust client-side metrics, TruClient 2.0 puts flexibility, control, and security at the center of the performance testing process.  Most notably, this release allows browser decoupling, which empowers users to independently manage browser versions, enhancing security and eliminating the need for frequent updates or patches. The addition of Linux® support expands deployment options, while reduced resource requirements streamline operations with a lighter testing footprint. As a result, TruClient 2.0 continues to be a valuable tool for testers with the need to perform efficient, secure, and flexible performance testing for optimized testing process for a seamless experience and greater control over testing environments - a strategic move to future-proof performance engineering. Looking ahead With CE 25.1, OpenText is redefining the possibilities of Business AI, Cloud, and Technology. By delivering integrated solutions that simplify complexity, enhance security, and enable scalability, we, at OpenText, continue to proudly empower organizations to thrive in an era of rapid and revolutionary technological change, giving business access to the tools needed to unlock the full potential of their information management. Looking for more?   For more on all the CE 25.1 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximize your AI, cloud, and security journey. The post Accelerate growth with Cloud Editions (CE) 25.1 appeared first on OpenText Blogs.

Buckle up for a wild ride through the financial services landscape of 2025! The industry is about to undergo a transformation that's part sci-fi, part real-world magic, blending cutting-edge technology with human-centric innovation.  Consumer banking: Your financial superhero sidekick  Forget traditional banking - in 2025, your bank will be more like a tech-savvy best friend. Imagine an AI that knows your financial needs before you do, serving up personalized loan offers just as you're dreaming of that big purchase. Banking will seamlessly integrate into your life, whether you're checking your balance on a smartwatch or getting financing while shopping online.  The coolest part? A "financial fitness tracker" that predicts potential money bumps before they happen. It's like having a financial guardian angel that keeps you on track, offering real-time advice and insights.  Insurance: Smarter, faster, more personalized  Insurance is getting a major upgrade. Say goodbye to one-size-fits-all policies and hello to hyper-personalized coverage. AI will customize your insurance based on your actual behavior - safe drivers and healthy individuals will be rewarded with better rates. Imagine getting instant compensation for a delayed flight without lifting a finger, or having insurance premiums that adapt in real-time to market trends.  Climate change? Insurance is way ahead of the game, with policies that factor in environmental risks and help you stay prepared for whatever Mother Nature might throw your way.  Wealth management: Democracy meets investment  Investing is no longer just for the wealthy elite. In 2025, anyone can become an investor, thanks to democratized platforms that make growing wealth accessible to all. AI-driven portfolios will optimize your investments based on your unique goals and risk tolerance.  Want to invest sustainably? ESG (Environmental, Social, and Governance) portfolios will go mainstream, letting you align your investments with your values.   Corporate banking: Efficiency on steroids  Businesses will enjoy financial services that are faster, smarter, and more integrated than ever. Real-time global transactions, predictive cash flow tools, and seamless supply chain solutions will help companies operate with unprecedented efficiency.  The tech behind the magic  Artificial intelligence is the secret sauce driving this revolution. From fraud detection to personalized customer service, AI will be everywhere. Process automation will streamline operations, while generative AI will create intelligent, personalized financial experiences.  Sustainability: More than just a buzzword  Finance is going green! Expect financial products that prioritize sustainability, with tools to measure and minimize environmental impact. Banks and investment firms will offer green loans, sustainable lending practices, and transparent ESG reporting.  The human touch in a tech-driven world  Despite all the technological advancements, human skills remain crucial. The workforce will need to balance technical expertise with emotional intelligence. Continuous learning, remote work flexibility, and skills in data science and AI will be key.  Cybersecurity: Trust is everything  With great technology comes great responsibility. Advanced encryption, zero-trust security models, and biometric authentication will protect sensitive information. Transparent data governance will build trust with customers.  The strategic roadmap  For financial institutions to thrive in 2025, they must:  Embrace innovation Put customers first Build flexible, resilient infrastructures Invest in talent and continuous learning  The future is bright  The financial services landscape of 2025 will be a thrilling convergence of technology, sustainability, and customer-centricity. Institutions that adapt with vision and agility will lead the way, setting new standards for innovation and trust.  Get ready for a financial future that's not just about managing money, but about empowering people and creating positive change!  Are you ready to learn more? Learn more about how OpenText solutions can help, banking and insurance organizations improve customer experiences and win business.  The post Financial services 2025: A thrilling tech-powered revolution  appeared first on OpenText Blogs.

Transitioning to Session Initiation Protocol (SIP) from analog faxing is a significant step in modernizing communication systems. However, creating a strong and reliable cloud fax ecosystem requires more than just the shift to SIP. To truly maximize the potential of SIP-based faxing, cloud fax providers must focus on four critical areas and strategies that address common challenges and ways to fortify their faxing infrastructure.   1. Enhancing reliability: SIP-optimized strategies   While SIP brings digital efficiency to faxing, its compatibility with traditional fax protocols requires thoughtful optimization:   Leveraging fax-friendly protocols: Adopting T.38, a protocol designed specifically for faxing over digital networks, to mitigate common issues like latency and packet loss. Working with experienced providers ensures smoother implementation.   Optimizing network performance: To reduce latency, jitter, and packet loss through proactive network monitoring and maintenance, ensuring dependable fax transmission.   Upgrade legacy equipment: Using modern Analog Telephone Adapters (ATAs) designed for SIP or replacing outdated machines with digital fax application solutions to improve reliability.   By addressing these factors, cloud fax providers can significantly enhance the reliability of their SIP-based cloud faxing ecosystem.   2. Managing costs: ensuring predictable and efficient savings   While SIP offers cost advantages, effective cost management ensures these savings are maximized:   Reducing retry-related costs: Minimizing transmission errors with high-quality network configurations and intelligent retry mechanisms.   Streamline international faxing: Working with providers offering competitive rates for global communications or choosing cloud fax solutions with inclusive international pricing.   Focusing on cost efficiency allows providers to fully leverage SIP’s economic benefits without unexpected expenses and passing these savings down to their customers.   3. Strengthening network infrastructure for seamless compatibility   A robust network setup is foundational for ensuring smooth SIP faxing:   Specialized configurations: Businesses must work with providers who intrinsically fine-tune firewalls, NAT settings, and ATAs to prevent disruptions.   Implementing failover solutions: Cloud Fax providers must ensure system redundancy through secondary setups or cloud-based failover mechanisms to maintain communication during outages.   Simplifying telephony systems: Cloud fax providers that consolidate infrastructure to reduce complexity and minimize points of failure are best suited to serve the needs of their customers.   By refining the technical SIP ecosystem, businesses can enjoy a seamless and reliable faxing experience with their Cloud Fax providers who are leveraging SIP.   4. Prioritizing security and compliance   For industries and businesses handling sensitive data, robust security measures are crucial for Cloud Faxing using a SIP infrastructure – the following are necessary inherent technical capabilities:   Data encryption: Incredibly important to protect transmissions with advanced encryption protocols.   Mitigating threats: By using firewalls, intrusion detection systems, and SIP-specific security features to prevent data breaches.   Regulatory compliance: Partnering with cloud fax providers that ensure adherence to standards like HIPAA, PCI-DSS, or GDPR.   Focusing on security safeguards sensitive communications reinforces trust in SIP-based cloud fax providers.   The role of cloud faxing in a SIP ecosystem   These SIP strategies and capabilities complement SIP by addressing its technical challenges and adding value to the cloud faxing process:   Enhancing reliability: Thus, cloud faxing eliminates issues like jitter, codec mismatches, and hardware dependencies by operating within virtualized environments.   Simplified deployment: This helps businesses avoid extensive configurations with a hassle-free setup that bypasses the need for ATAs or specialized equipment.   Predictable costs: With transparent pricing models eliminate unexpected fees, providing cost control and simplicity.   With solutions like OpenTextTM Core Fax, businesses gain the combined benefits of SIP’s flexibility and cloud faxing’s reliability, achieving a secure, efficient, and cost-effective communication ecosystem.   By focusing on these four key areas, reliability, cost management, infrastructure, and security, cloud fax providers can build a robust cloud fax infrastructure that meets modern demands while leveraging the advantages of SIP. To learn more about what OpenText has to offer visit our Cloud Fax Solutions web page.    The post Four key strategies for building a robust cloud fax solution with SIP appeared first on OpenText Blogs.

As we close the first quarter of OpenText’s new financial year, our commitment to driving innovation in information solutions remains unwavering. With most enterprises now adopting multi-cloud strategies to enhance flexibility, reduce vendor lock-in, and improve resilience, OpenText is dedicated to equipping our customers with the tools to excel in this dynamic, data-driven landscape. Our focus continues to be on empowering your competitive edge through Business Clouds, Business AI, and Business Technology solutions that drive innovation, streamline operations, and fuel growth with seamless, automated information management solutions. Today, at OpenText World 2024 in Las Vegas, we proudly unveil Cloud Editions (CE) 24.4. This latest release builds on our robust cloud, AI, and cybersecurity capabilities, offering the ideal foundation for a secure, efficient multi-cloud approach. In today’s multi-cloud environment, seamless data flow across platforms is crucial for data accessibility, informed decision-making, and uninterrupted operations. CE 24.4 enables organizations to unify digital systems into one cohesive solution, supporting compliant and efficient data movement across complex multi-cloud setups while mitigating risk. By leveraging AI, we’re empowering the next generation of work—unlocking workforce potential to drive more strategic, high-impact outcomes. It’s time to let technology handle the details so your teams can focus on what matters. There is still time to join us at OpenText World or please join us via our virtual live stream - registration is still open. I am also extremely proud to announce the completion of our Titanium X roadmap, that provides organizations with a comprehensive, resilient foundation for intelligent digital transformation while ensuring strong security and regulatory compliance. We’re dedicated to delivering the technologies and innovations that transform challenges into opportunities in a multi-cloud world. Following today’s announcement, let’s explore how we are reimagining information to lead the digital future: New innovations in Business Cloud Fast-changing work environments can only thrive with secure access to knowledge, an essential requirement for staying competitive. We equip engineers, IT professionals, and teams with integrated, secure technologies designed to simplify operations and boost efficiency, ensuring you can thrive in an increasingly complex digital landscape. OpenText™ Cybersecurity Cloud In CE 24.4, OpenText™ Secure Cloud is designed to unlock the full potential of Managed Service Providers (MSPs) by offering modern, user-friendly interfaces and streamlined operations. With enhanced analytics, integrated management, and a simplified ordering experience, this platform empowers MSPs to boost growth and reduce expenses while providing comprehensive cybersecurity solutions to small and medium-sized business (SMB) customers. By offering flexible, low-cost cybersecurity bundles tailored specifically for MSPs and the SMB market, OpenText Secure Cloud helps consolidate vendors, minimizing the complexity and cost of delivering services. MSPs can easily order, deploy, and manage these solutions through a single intuitive console, allowing them to protect customers with cost-effective, all-encompassing security solutions without sacrificing service quality. This simplicity drives efficiency, enabling MSPs to streamline their security stack while delivering positive outcomes for their SMB clients. OpenText™ Experience Cloud In this release, we have enhanced OpenText™ Experience Cloud - a fully integrated, composable portfolio designed to elevate customer experiences and engagement within a unified environment. This empowers organizations to reimagine conversations and customer interactions with advanced capabilities in communications and messaging, customer data and journeys, and secure fax solutions.   Innovations in CE 24.4, include:  OpenText™ Communications (Exstream™), our leading customer communications management platform, now includes improved migration tools and design accelerators to simplify cloud transitions and upgraded job management for high-volume communications. Additionally, customer experience leaders can leverage optimized communications orchestration to boost operations efficiency. These updates support businesses to streamline workflows in managing customer interactions, aligning with their goals to modernize both customer experience strategies and technology ecosystems  OpenText™ Core Messaging part of an end-to-end cloud-based platform for personalized communications now supports RCS (rich communication services) - whether it’s email, WhatsApp, SMS, web, mobile, or print. This expanded channel offering allows organizations to engage customers through their preferred channels, enhancing their experience with rich media options like images and branded profiles for easy identification. This development emphasizes real-time, on-demand communications, encouraging businesses to deliver tailored, modern experiences that meet customer where they are, every time.   OpenText™ Customer Data and OpenText™ Core Journey now offers expanded unified customer data management capabilities, including preference management with real-time, enabling seamless personalization for more tailored, impactful customer experiences.  Finally, CE 24.4 sees innovations to OpenText™ Core Fax and OpenText™ Fax (RightFax) to transform traditional faxing by offering a secure, private or public cloud-based subscription model, allowing organizations to seamlessly shift from on-premises fax servers without IT disruption. These solutions integrate effortlessly with multifunction printers, electronic medical records (EMRs), and platforms like Webex and Microsoft Teams, ensuring vital communication systems stay fully connected. Designed for industries handling sensitive data - such as healthcare, finance, legal, and government - OpenText’s cloud fax solutions empower global organizations to modernize their fax infrastructure with security and adeptness.  OpenText™ IT Operations Cloud To further innovate our IT Operations Cloud offerings, OpenText™ Core Cloud Network Observability is a powerful new addition to our suite of observability solutions, which includes OpenText™ Core Infrastructure Observability and OpenText™ Core Application Observability. Together, these tools equip enterprises with the critical capabilities needed to detect and address cloud performance issues whether infra, app, or network, providing comprehensive visibility to optimize cloud environments and drive business growth. Let’s break it down: OpenText™ Core Cloud Network Observability: This new product offers robust cloud network stack discovery, monitoring, and traffic analysis. It enables businesses to visualize their AWS cloud networks through detailed cloud network maps, overlaying performance and application flow data to give a clear picture of network health and performance. OpenText™ Core Infrastructure Observability: OpenText Core Infrastructure Observability delivers unified observability for multi-cloud and on-premises infrastructure by injecting the root-cause analysis process with analytics and guided workflows. This solution enhances infrastructure content by improving application coverage and integrating with private VMware and cloud clusters, including AWS and Azure. Additionally, it extends content capabilities to MongoDB, further enriching the observability framework. OpenText™ Core Application Observability: OpenText Core Application Observability offers cost-effective application observability built with native OpenTelemetry. In addition to correlated metrics, logs, and traces, OpenText Core Application Observability enhances the application observability process by integrating with OpenText Core Cloud Network Observability and OpenText Infrastructure Observability to enhance troubleshooting efforts, enabling better incident resolution through a complete understanding of cloud-based networks, infrastructure, and applications. With this comprehensive solution, businesses can proactively manage their cloud environments, ensuring optimal performance and reliability while cultivating growth in today’s competitive landscape. Learn More: What is Network Observability? New innovations in Business AI Harness generative-AI to help unlock the full potential of your intellectual property. Our AI-powered assistants work seamlessly across large, confidential data sets, ensuring that only authorized individuals access the right information at the right time, safeguarding both security and value. OpenText™ Intelligence Aviator: Designed to encourage a truly data-driven culture, this innovation starts by empowering enterprise teams to interact with business intelligence data in a more intuitive, user-friendly way. With intelligent LLM-powered capabilities, users can now engage with data through simple, natural language conversations, making the process of accessing, analyzing, and visualizing information far more accessible, even for those without deep technical expertise. For organizations striving to integrate data-driven decision-making across departments, this tool offers significant advantages. An ecommerce business, for example, needing to quickly assess sales performance across multiple regions, traditionally would require a specialized data analyst to extract and interpret the data. Instead, with OpenText Intelligence Aviator, line-of-business users, such as regional managers, can directly ask for specific data insights and generate instant, actionable results. By simplifying data interaction, OpenText Intelligence Aviator ensures that data becomes a central part of everyday decision-making, making it easier for enterprises to leverage their business intelligence and stay agile in competitive markets. OpenText™ Content Aviator: Now integrated with OpenText™ Information Archive, OpenText Content Aviator revolutionizes how IT data managers interact with legacy content and archived data. Through an intuitive LLM-powered chat interface, users can easily access, retrieve, and summarize archived data using natural language to uncover relevant insights in a matter of seconds. With intuitive natural language conversation, users can access rapid answers to unfamiliar archived content, greatly enhancing productivity while assuring sensitive and proprietary information remains secure and adheres to organizational security protocols. OpenText Content Aviator enables smarter, faster, and safeguarded data retrieval from archived systems, making it an indispensable part of the end-user experience when accessing vast amounts of legacy content. OpenText™ DevOps Aviator: A transformative solution that now harnesses generative-AI and LLMs to automate the conversion of video recordings into manual tests and defect reproduction sequences - completely eliminating the need for coding. This drastically reduces the time developers, testers, and engineers spend creating manual tests, turning hours of footage into actionable tests in just minutes, accelerating project timelines and boosting productivity. In practice, a software development team troubleshooting a critical bug can quickly generate test cases from recorded user interactions, streamlining defect reproduction. By leveraging the AI-assisted chat feature, teams can also convert AI-generated content into actionable tests using OpenText™ Core Software Delivery Platform, enabling faster iteration with fewer errors. This innovative approach allows teams to focus more on problem-solving and less on manual tasks, delivering higher-quality products faster and ensuring smoother workflows across development cycles. New innovations in Business Technology As workloads shift to the cloud, connected data becomes critical. At OpenText, we offer robust, flexible data platforms that can be deployed in private clouds, public clouds, or via APIs, delivering enterprise-grade capabilities no matter the deployment method. OpenText™ Analytics OpenText™ Information Intelligence - Thrust API: This new innovation to CE 24.4 brings together the power of OpenText™ Intelligent Classification, and OpenText™ Knowledge Discovery into one single, intelligent solution that allows independent software vendors (ISVs) and businesses to manage, control and prevent sensitive information from being shared inside and outside an organization – a critical asset industries - such as healthcare, financial services, and government - needing to align with stringent personal identifiable information rules and compliance regulations to mitigate risk. Unstructured data - emails, documents, contracts, and more - often hold sensitive information, but identifying and preventing the sharing of this data can be a challenge. That’s where the Thrust API steps in. By combining AI-powered classification, data analytics, and risk detection into one solution, IT teams can uncover hidden insights, identify anomalies, and preemptively address potential mismanagement of information. Consider a financial services provider handling a high volume of sensitive client information. With traditional methods, identifying potentially risky and sensitive information being shared outside of the organization could be time-consuming and error prone. By using OpenText Information Intelligence – Thrust API, the financial provider can automate this process, ensuring that sensitive content is flagged in real time, allowing the team to address security and compliance concerns before they escalate. This solution is designed to reduce the effort and time required for risk-related initiatives, enabling teams to focus on strategic priorities while maintaining strong data security. In an era where data privacy regulations are tighter than ever, having the ability to analyze and secure unstructured data is not just an advantage - it’s a necessity. And finally, I'm pleased to share some exciting news about our latest advancements in security compliance and governance that will benefit our clients across various sectors. OpenText™ Content Management (Extended ECM), has achieved Protected B certification from the Government of Canada. This significant milestone means that Canadian government organizations can now adopt OpenText Content Management in the AWS public cloud with the confidence that their data and workloads are secure and protected. With this certification, organizations can modernize citizen-facing services and automated workflows - such as grants, benefits, and permitting - ultimately enhancing service delivery and citizen engagement. Additionally, on September 11, 2024, OpenText received authorization on its OpenText™ IT Management Platform (ITMX) for the Federal Risk and Authorization Management Program (FedRAMP). The IT Management Platform (ITMX) comprises a suite of solutions, including OpenText™ Service Management, OpenText™ Asset Management  , OpenText™ Universal Discovery and OpenText™ Project and Portfolio Management. This FedRAMP authorization provides United States federal agencies with the confidence to utilize OpenText solutions to deliver modern user services, enhance IT productivity, and reduce both risks and operational costs. Together, these advancements reinforce our commitment to providing secure, innovative solutions that empower organizations to thrive in their respective sectors. Looking for more?   For more on all the CE 24.4 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to maximise your AI, cloud, and security journey. The post Embrace AI Knowledge Work with Cloud Editions (CE) 24.4 appeared first on OpenText Blogs.

The energy and resources sector including utilities, oil and gas, chemicals, and metals & mining is one of the most hazardous in the world. The top hazards range from explosions and fires, chemical exposure, electrical hazards, dropped objects, machine related injuries, slips and falls, and many more. Despite the hazardous nature, the safety performance has continually improved over the last 4 decades.  For example, 2023 had one of the lowest property damage losses for the hydrocarbon industry. According to Marsh Specialty ‘100 largest losses’, just two incidents occurred in 2023 with a combined loss of approximately $600 million, one of the lowest loss years since 1987.  Also, according to the U.S. Bureau of Labor Statistics, the incident rates of nonfatal occupational injuries for these industries ranged from 1.4 to 1.9, far below the average for all industries at 3.0. Despite this positive trend there’s plenty more room to reduce risk and advance along the ‘journey toward zero’ health, safety, and environment (HSE) incidents that every company in this sector is on. The power of root cause analysis Having worked in the energy industry for two decades and seen accidents and have been exposed to hazards, root causes analysis (RCA) was engrained in me by the organizations I worked for and served. RCA is a powerful tool that allows organizations to dive deep into HSE incidents or recurring problems, identifying and addressing the core issues that cause them. Unlike surface-level troubleshooting, RCA goes beyond symptoms to uncover systemic weaknesses. By systematically asking questions-often using methods like the ”5 Whys” or Fishbone diagrams – RCA helps organizations implement changes that prevent issues from recurring, leading to more safe and efficient operations.  Also ingrained in me was the belief that 100% of all incidents are preventable. Any business leader across this entire sector would agree and even reinforce this belief within their teams. There’s one simple equation that can help categorize identified root causes and to assist in finding solutions to prevent future incidents along the journey to zero. Information + human action = business outcomes All of us are tasked with creating positive business outcomes. Improved safety performance and reduction of risk are just two examples of business outcomes companies strive to improve upon across this sector. Any business outcome is created from two key ingredients, information and human action. Since this sector is asset intensive, this equation could easily be modified to be information + asset performance + human action = business outcomes. While assets are becoming more autonomous over time, these machines will always require human action in some shape or form. Humans are needed to install, operate, repair, and perform many other actions across the asset lifecycle. For simplicity, the more basic version of this equation will be focused on here. However, not just any information or human action will create business value. What was considered productive work decades ago may be considered unproductive today. The best use for human action is addressing tasks that machines don’t perform as well, as safely, or as cost effectively. Likewise, the best jobs for machines are tasks that humans don’t perform as well or as effectively. The best information can be trusted to boost human (and asset) productivity, free knowledge workers from manual and error-prone steps and minimize risk.  Just as human action needs to be managed to achieve business outcomes, so does information. So, the more accurate equation that is implied in this formula is that ‘management’ underpins all three components. If an accident were to occur and root cause analysis was performed, examples of failures from the management of human action might be; failure in work prioritization, procedure not followed, inadequate training, poor communication, fatigue, and many more. Performing the same exercise but for failures in information management might include outdated safety protocols, inaccurate asset documentation, poor visibility into the transaction status of spare parts, no predictive maintenance insights, emergency response information poorly communicated, and many more. Performing the same exercise using the longer form of the equation that includes asset performance, the root cause of an incident may stem from an asset failure however the solution will always be grounded in either improved human action management or information management. Gartner defines Information Management, as a method of using technology to collect, process and condense information with a goal of efficient management. OpenText executes to the spirit of that definition by organizing, connecting, automating, and protect data and in the case for energy & resources sector to safely and reliably deliver energy and essential commodities to the world.  The some of the root cause(s) of any incident likely stems from inadequate information management where information is disorganized, disconnected, unautomated, and/or unprotected.  Utilizing information management technologies and best practices can help continuously improve upon and eliminate these root causes for safer operations. Gen-AI combined with Information Management technologies and best practices will play a key role along that journey to zero. Gen-AI will play a key role along the journey to zero Generative AI places information at the fingertips of humans and has close ties to the information management domain. Great AI requires great information management because the results from generative AI will be more correct and trusted when information is organized, connected, automated, and secured. Here are some ‘art of the possible’ examples of Information Reimagined and how Gen-AI will play a key role along the journey to zero whether inadequacies in information management are identified as a root cause of an incident or whether a proactive approach to risk reduction is taken. Use an intelligent AI content assistant that puts chat-based conversational search, content discovery (ex. safety procedures, job safety analysis, material safety data sheets, emergency response plans, operating instructions, and much more), summarization, and translation at the speed of light. Trusted knowledge is available simply by asking a question. See OpenText Content Aviator for more detail. Ask a conversational Gen-AI, self-service advisor to gain better insights around supply chain transactions.  Examples might include “has a service order been placed for our next fire safety inspection?” Or “Is there fuel filter for Brand X in inventory at the Midland field office?” See OpenText Business Network Aviator for more detail. Know the location of personnel in hazardous areas, track the delivery of essential spare part replacements, and predict failures before they occur. See OpenText IoT Aviator for more detail. Through a conversational interface, find answers to keep people safe by analyzing 160+ repository types and 2,000 file types.   Examples might include “were there any abnormalities identified on the last drone inspection?” And “When is my H2S safety certification valid through?” See OpenText Aviator Search for more detail. Elevate customer communications with empathy during emergency response. Craft personalized messages for affected customers. See OpenText Experience Aviator for more detail. Tap the knowledge from IT & non-IT service tickets to quickly address unsafe situations.  Use a virtual subject matter expert, available 24/7, that speeds up issue resolution and suggests solutions to empower users to self-resolve potentially unsafe situations. See OpenText IT Operations Aviator for more detail. The post Improve safety using root cause analysis and strengthening information management appeared first on OpenText Blogs.

At OpenText, we transform knowledge into action. With over 30 years of information management expertise, we understand that trusted data is the foundation upon which AI can be applied to unleash innovation and elevate human potential. With this in mind, I am pleased to introduce the latest Cloud Editions (CE) 24.3. This release builds on our integrated cloud, AI and cybersecurity capabilities, offering a holistic and sustainable approach to information management. CE 24.3 helps enterprises turn ordinary information into extraordinary insights. By integrating AI into all our major cloud applications, we empower knowledge workers and equip businesses to overcome and prevent tomorrow’s most complex problems, as outlined in our Titanium X strategic product roadmap; our commitment to delivering a unified platform for accessing all OpenText software and services by CE 25.2. We continue to innovate at a record pace by integrating cloud, security, and AI - plumbing the ecosystem together to enable seamless scalability - to help our customers stay ahead of future business needs. Moving beyond basic AI, we are proud to offer comprehensive innovations across Business Clouds, Business AI, and Business Technology with solutions that are not only responsive but also anticipatory, revolutionizing the very nature of work. Whether you're an enterprise struggling with slow traditional app development processes or a CIO looking to support a team of data analysts needing to extract valuable insights from sprawling data landscapes, our 90-day innovation cycles reimagine information, giving you a competitive edge. Following today’s announcement, let’s dive deeper: New innovations in Business AI Data governance, compliance, and authentication are essential. OpenText leverages generative-AI to help customers maximize the value of their intellectual property. With AI-powered assistants operating across extensive confidential data sets, we ensure that the right individuals have access to the right information. OpenText™ DevOps Aviator: To support software engineers and testers in delivering high-quality applications, this release deploys testing bots that automatically create codeless tests from manual ones, mitigating risks and addressing talent shortages. Its AI-guided smart assistant offers instant answers and summaries on features, tasks, tests, and user stories, streamlining development workflows for enhanced efficiency without compromising on quality. OpenText™ Aviator IoT: Following its launch in CE 24.2, which revolutionized autonomous supply chain networks and enhanced asset management operations, we have integrated OpenText Aviator IoT with MBIRaaS for improved IoT data trending and analysis. This includes a low-code application builder that facilitates the creation of end-user applications using MBIR and iFrames, ensuring frictionless and secure information exchange. OpenText™ Trading Grid with Aviator: Designed to simplify B2B integration tasks with generative AI, OpenText Trading Grid with Aviator, the latest edition to our family of practical AI-powered solutions, is a conversational AI-based, self-service virtual advisor for OpenText™ Trading Grid. Users can now save time searching for information and learning about product usability, reducing the need for open support tickets. The result? Enhanced efficiency, productivity, user experience, and more effective new hire training. OpenText™ Fortify Aviator: We’re committed to furnishing security teams with the most comprehensive and scalable application security solutions on the market. With OpenText Fortify Aviator, enterprises can now automate the auditing and remediation of Static Application Security Testing (SAST) vulnerabilities. This AI-powered tool identifies and fixes issues, seamlessly integrating 'fix' suggestions into workflows and providing clear audits and explanations, simplifying the entire process. OpenText™ Axcelerate™ with Aviator: In CE 24.2, we bolstered our flagship legal platform by integrating generative-AI capabilities to expedite the summarization of essential documents and concept groups for investigations and document reviews. In this release, we’ve taken it one step further and users can now refine review criteria and test it against subsets of data ensuring that the results meet their needs before deploying Aviator for the initial responsiveness review. OpenText™ Content Aviator: And finally, we are delighted to offer a no-risk, self-paced interactive demo of our groundbreaking AI-powered intelligent assistant, OpenText Content Aviator. This demo allows customers to immediately get started with AI content management and discover how our transformative technology can help them discover new ways to work. OpenText Content Aviator is also now available in a hybrid deployment model to support on-premises customers. At OpenText, we recognize that the work landscape is evolving rapidly. Embracing innovation to reimagine work processes is now more crucial than ever to stay ahead and avoid falling behind. OpenText is here to ensure you stay ahead. If you are ready to harness the full potential of AI and elevate your operations, explore our comprehensive AI strategy and the suite of OpenText Aviator solutions tailored for both business leaders and technologists at opentext.ai. New innovations in Business Cloud In today's rapidly evolving work environments, secure access to knowledge is crucial for maintaining a competitive edge. OpenText empowers everyone, from engineers to IT professionals, with integrated and secure technology aimed at driving meaningful simplification and efficiency improvements. OpenText™ Content Cloud OpenText Content Cloud empowers businesses to work smarter by providing seamless access to essential content, anytime and anywhere. In CE 24.3, we have enhanced our world-class enterprise content management solution, OpenText™ Extended ECM, by expanding its collaborative content capabilities. Now, users can seamlessly convert, stream, annotate, and clip high-quality video content within the platform, eliminating the need for separate systems and significantly improving workflow efficiency and productivity – a game changer for those wanting to capitalize on the popularity of video content. Additionally, we enhance support for data teams managing complex investigative analytics, especially when rapid analysis of large volumes of structured and unstructured data is required. OpenText™ Discover ensures all data interactions are retraceable, auditable, and secure. Available with our world-class OpenText™ IDOL™ Unstructured Data Analytics solution, users can fully engage with analytics, from building user roles and teams to analyzing projects and collaborating across entities, creating detailed ‘notebooks’ of analytics that can be reported on and exported while ensuring essential integrity is maintained throughout the process. New innovations in Business Technology Connected data is essential as workloads migrate to the cloud. OpenText provides robust data platforms deployed flexibly - whether in a private cloud, public cloud, or through APIs - ensuring enterprise-grade capabilities regardless of the deployment method. OpenText™ Developer Cloud OpenText™ Developer Cloud lets developers build smarter by bringing their ideas to life using powerful, developer-trusted APIs quickly and cost-effectively. In this release, we have three powerful innovations aimed at expediting the application development processes in support of our ISV and developer community. Firstly, we support developers looking to embed digital signatures in their applications and approval processes. This solution integrates seamlessly via APIs, eliminating the complexities of coding from scratch and enabling a swift transition from outdated printed signature methods to digital approvals, streamlining workflows and improving efficiency. Additionally, we empower developers and end users to leverage their information lifecycle practices by empowering content storage services to support the benefits of Google Cloud Storage and Archival services. By extending our API support to include Google Cloud Platform archival tier levels, users can efficiently store frequently accessed data, manage short-term storage, and access archiving, online backup, and disaster recovery services instantly and cost-effectively. This integration allows developers to fully harness the power and functionalities of OpenText Storage solutions, expediting and controlling their information management lifecycle and providing peace of mind during application development while also bettering cost management. Finally, I am delighted to announce the general availability of OpenText™ Thrust Studio, our real-time digital assistant providing developers with seamless and on-the-pulse support, underpinned by the power of generative-AI to accelerate development processes. This acts as a reliable assistant that speeds up end-to-end development processes and significantly increase productivity. Looking for more?   For more on all the CE 24.3 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.  The post Reimagine information with Cloud Editions (CE) 24.3 appeared first on OpenText Blogs.

At Air France-KLM, we’re one of the global leaders in international air transport. Through our subsidiaries Air France, KLM Royal Dutch Airlines, and Transavia, we offer passenger services, cargo transport, and aircraft maintenance flights to over 300 destinations. To transport our 83 million passengers a year, it’s vital that we keep our modern fleet of 522 aircraft in top condition. Commercial aviation is one of the safest ways to travel for a very good reason; like all leading global airlines, Air France-KLM follows rigorous and tightly regulated inspection and maintenance processes for all aircraft and airside equipment. Maintaining a world-class fleet Our aircraft are made up of thousands of individual components, each of which requires planned as well as unplanned maintenance. Every asset inspection and repair we carry out is associated with documentation: maintenance manuals and tech logs, work instructions, engineering drawings, and much more. With reference to these documents, our mechanics and engineers can perform their duties safely, efficiently, and accurately. For many years, all our documents were printed on paper, and our teams relied on hundreds of thousands of hard copies to do their work. New maintenance processes and airworthiness directives are released all the time—and with so many paper copies, it was a major effort to keep our records up to date. What’s more, the cost of storing all these paper documents was climbing and climbing every year. We knew we needed a different approach. Driving digital transformation That’s where our journey with OpenText™ began. Working together, we switched from paper records to digital documents, managed securely and efficiently in OpenText™ Documentum™. For more than two decades, Documentum has acted as the single source of truth for all our maintenance and engineering content—including data from industry vendors such as Airbus, Boeing, and General Electric. Today, 15,000 employees across the business rely on data in Documentum to perform their day-to-day work. For our aircraft engineers particularly, the solution had a massive impact on efficiency. Gone are the days of leafing through filing cabinets to find vital maintenance information—today, all the information they need is right at their fingertips. They simply enter a part number into Documentum, and they can navigate to the associated records immediately. We operate in a highly regulated industry, which makes OpenText the perfect fit for our compliance needs. The solution offers a watertight audit trial for every user action, helping us to demonstrate to our regulators that we are following the proper procedures for our maintenance activities. Soaring into cloud Documentum is such an important solution for our business that we continuously invest in extending and enhancing its capabilities. Over the years, we’ve integrated Documentum with our core business systems, including SAP® ERP and Salesforce®. One of our most recent projects was deploying Documentum D2 SmartView—a modern user experience that empowers our employees with personalized workspaces that make it even faster and easier to find the data they need. With some features still pending, we continue to partner with OpenText to help drive product roadmaps. At the moment, we’re planning our next big Documentum project—a move to the cloud. By bringing the solution to Azure, we’ll unlock all the familiar benefits of cloud: easier management and maintenance, lower infrastructure costs, and tighter information security. As an early adopter, Professional Services is helping us navigate vulnerabilities as we containerize in Azure. Working with OpenText, we’re going a step further. By deploying OpenText™ Extended ECM Documentum™ for SAP® Solutions alongside Documentum on the new cloud platform, we’ll enable our users to access data from our information management system directly from their SAP applications. The post Air France-KLM lifts information management efficiency to new heights appeared first on OpenText Blogs.

Fax machines, once ubiquitous in office environments, have long been associated with paper waste, energy consumption, and inefficiencies. However, with the advent of digital transformation, organizations are increasingly turning to cloud fax solutions to modernize their operations while embracing sustainability practices.  In today's digital age, relying on paper-based communication like traditional faxing is not just outdated—it's harmful to the planet. The massive paper waste, energy consumption, and carbon emissions from fax machines are unsustainable. But with OpenText's Cloud Fax, we're flipping the script with a more sustainable and environmentally friendly alternative.  Paperless operations: Cloud faxing eliminates the need for paper-based fax transmissions, reducing the consumption of resources such as trees, water, and energy used in paper production.  Energy efficiency: Unlike traditional fax machines that require constant power consumption, cloud fax solutions operate in energy-efficient data centers, minimizing carbon emissions and energy usage.  Reduced waste: Paper accounts for around 26% of total waste at landfills. By eliminating physical fax machines and paper waste, organizations can contribute to waste reduction efforts and promote a circular economy.  Global accessibility: Cloud faxing allows for seamless and secure communication from anywhere, reducing the need for physical transportation of documents and mitigating carbon emissions associated with transportation.  Scalability and flexibility: OpenText's cloud fax solutions offer scalability and flexibility, enabling businesses to adapt to changing needs without the constraints of physical infrastructure.  What can you do? Two words: print less. Of course, that’s far easier said than done when it comes to fax—unless you digitally transform your workflows, and then it will happen automatically. Imagine receiving faxes that are delivered direct to their recipients’ workstations or mobile devices, then printed only on demand. Imagine anti-fax-spam protocols. Imagine data from faxes being digested with optical character recognition (OCR), parsed with artificial intelligence (AI) capture, and then automatically plugged into relevant databases.  Save green while going green: Switching to digital fax solutions isn't just about saving trees—it's about saving money. These solutions cut down on consumables, save staff time, and eliminate the need for dedicated fax phone lines, paying for themselves with efficiency and savings.  By embracing digital transformation and leveraging innovative communication solutions, businesses can not only enhance their operations but also contribute positively to the environment.  Join us in creating a more sustainable and digitally empowered world, not just on Earth Day but every day. Let's make a difference together!  The post Going green with cloud fax appeared first on OpenText Blogs.

We, at OpenText, lead groundbreaking digital transformations, providing our customers with essential tools to navigate the ever-evolving business landscape. Information holds unparalleled power, however, with AI, change is imperative, and success will favor those who swiftly embrace, accelerate, and reimagine work.  The next generation of innovation will be driven by artificial intelligence (AI) and firmly rooted in effective information management. This is the focal point of this week’s OpenText World Europe 2024 conference (April 15-18). If you’re not already onsite with us in London, Paris, or Munich, you can still register to join virtually.  As part of OpenText World Europe 2024, I am pleased to introduce the latest Cloud Editions (CE) 24.2. This release marks the next step in our Titanium X initiative which was first announced in 2022. Titanium X represents our strategic product roadmap to provide a common platform for consuming all OpenText software and services, delivered by CE 25.2.   With this in mind, CE 24.2 reaffirms AI as a force multiplier for human potential, enhancing our robust OpenText™ Aviator suite of AI-driven solutions. We continue to integrate cutting-edge AI directly into our products, creating solutions that are not only responsive but anticipator as we revolutionize the very essence of work. Most notable in this release, we delve into how information management plays a crucial role in powering and safeguarding data - a pre-requisite for maximizing AI’s potential to solve tomorrow’s most complex problems.   And, as always, we continue to deliver against our 90-day innovation cycles to bring advancements in our Business Clouds, Business AI, and Business Technology.  As you’ve likely seen in our announcement today, there’s always so much more to our Cloud Editions releases. Let's explore these world-class innovations further:  Innovations in OpenText Aviator  OpenText™ Aviator Platform: The metamorphic impact of AI and analytics cannot be overstated. While the productivity gains and broad benefits are limitless, the transition from a concept to integrating AI and analytics into every product and service begins with harnessing our most strategic asset – data. With this principle in mind, in CE 24.2, our OpenText Aviator platform revolutionizes the AI and eDiscovery market by refocusing attention on the crucial role of robust information management in extracting business value from data with the following innovations:  OpenText™ Core Analytics Database: Our new enterprise-level data lakehouse seamlessly combines the robustness of OpenText™ Vertica™ market-leading analytical database with the increased flexibility provided by SaaS. This scalable solution not only powers analytics at lower costs but it also has a positive environmental impact with 50% fewer servers needed.  OpenText™ Aviator Search: We have introduced a generative-AI chat user interface (UI) with referenced knowledge discovery for our unstructured data analytics solution, OpenText™ IDOL™, leveraging generative-AI and large language models (LLMs) for knowledge gathering, without replication or relocation. By smartly expanding upon foundational AI, this innovation adopts the latest in conversational capabilities so teams can access the answers they need in real-time in a far more intuitive and digestible way.   OpenText™ Axcelerate™ with Aviator: We have bolstered our flagship legal platform by embedding generative-AI capabilities to improve the summarization of key documents and concept groups for investigations and document review. As a result, legal practitioners and teams can quickly comprehend crucial content and concepts within large datasets – faster than ever – to gain a strategic advantage with the goal to ultimately work smarter.   OpenText™ DevOps Cloud Aviator: We're dedicated to supporting software engineers and testers in delivering applications swiftly and with greater ease, eliminating the need for technical jargon. To achieve this goal, we've enhanced our OpenText DevOps Cloud Aviator with an "ask me anything" smart assistant powered by AI and LLMs, and embedded with conversational search. With this tool, teams can effortlessly seek information about technical features – systems, tasks, and tests, for example - presented in user-friendly language. This minimizes risks and rework by providing developers with easily understandable and relevant feedback, valuable insights, and more, right from the start.  OpenText™ Content Aviator for Documentum: We've expanded the integration of our generative AI-powered intelligent assistant, OpenText Content Aviator, across all our Content Cloud platforms. In this release, we've strengthened OpenText™ Documentum to meet the growing demand for speed and automation, enabling users to quickly find the information they need to perform their tasks more efficiently. With an interactive, conversational interface, OpenText Content Aviator streamlines document and folder analysis, summarization, and translation, empowering teams to prioritize high-value tasks. Combining generative-AI with the information management capabilities of OpenText Documentum, ensures users receive the best and most relevant responses based on their tasks, roles, and permissions.   OpenText™ Aviator IoT: In this release, we're introducing OpenText Aviator IOT, aimed at revolutionizing autonomous supply chain networks and enhancing asset management operations for business networks. This end-to-end IoT platform, integrated into our OpenText Aviator product suite, offers a range of features tailored for forward-thinking enterprises focused on supply chain resilience.   Early features in this release include high-quality message processing and orchestration, intuitive drag-and-drop business intelligence and visualizations, and predictive AI analytics. And this is only the start.  OpenText™ Experience Aviator: We’ve transformed how enterprises engage with customers across the entire customer journey, from initial purchase to advocacy, to maximize lifetime value. To integrate AI into many of our core cloud offerings – such as OpenText™ Exstream™ (to boost personalized communications for individuals) and OpenText™ TeamSite™ (our single interface content management solution) - we've introduced OpenText Experience Aviator. This powerful platform offers a wide range of innovative generative-AI capabilities that are now accessible across various authoring environments and channels. With OpenText Experience Aviator, users can effortlessly create personalized content, leveraging generative-AI to rapidly generate relevant material to enhance content creation across different experiences and communication tools.  OpenText™ IT Operations Aviator: In this release, OpenText IT Operations Aviator strengthens our AIOps offering and enhances ITSM functions by equipping both OpenText™ Operations Bridge and OpenText™ Service Management Automation X (SMAX) with intelligent generative-AI capabilities.   OpenText Service Management Automation X (SMAX): SMAX customers can now benefit from enhanced user accessibility as service desk agents can leverage a smart, intuitive chatbot for faster issue resolution and information retrieval, regardless of their on-cloud or off-cloud work environment.   OpenText™ Operations Bridge: Our AIOps platform has been enhanced with gen-AI capabilities to facilitate more efficient IT troubleshooting and root cause identification for IT operations. Powered by a private and intelligent LLM-infused assistant, it empowers all operators and administrators to tap into the most relevant answers and solutions while ensuring data privacy.  OpenText™ Thrust Studio: CE 24.2 marks the official launch of an early access version of the OpenText Thrust Studio, a real-time digital assistant designed to provide developers with seamless and instant access to the support they need. By offering quick access to relevant code samples and API documentation within their Visual Studio environment, OpenText Thrust Studio accelerates application development, ensuring developers can work faster and smarter to meet project deadlines.  Needless to say, the way we work is changing, and OpenText is here to help keep you ahead of the curve. Are you ready to unlock the potential of AI and earn your wings? Learn more about our AI strategy and explore our suite of OpenText Aviator solutions for business and technologists at opentext.ai.  New innovations in Cloud Editions 24.2  Innovations in OpenText™ Cybersecurity Cloud  OpenText™ Cybersecurity Cloud empowers proactive organizations with thorough and timely threat intelligence, facilitating prompt risk mitigation.  In this update, we extend our support to organizations responsible for analyzing digital devices to uncover evidence of cybercrime. These organizations often encounter challenges in swiftly and accurately acquiring and analyzing evidence from diverse digital sources, including computers, cloud platforms, IoT devices, and mobile devices.  To address this, we are thrilled to introduce a pioneering artifacts-first workflow to OpenText™ EnCase, our suite of digital forensic investigation solutions. This innovative tool streamlines the investigation process, saving time and enhancing reliability in achieving accurate investigative conclusions.   By automatically organizing artifacts into easily identifiable categories via a modern workflow and user interface, investigators can quickly gain access to relevant information. Combined with the deep-dive investigative capabilities for which EnCase is well-known, digital forensic investigators for public safety, government agencies and corporate enterprises can depend on a single tool to seamlessly gain insight into their investigation, empowering them to promptly obtain actionable intelligence and expedite case resolutions.  Innovations in OpenText™ Experience Cloud  OpenText™ Experience Cloud is instrumental in helping customers maintain lifelong relationships through the cultivation of intelligent customer experiences and communications.  In this release, we've introduced OpenText™ Core Experience Insights, a cloud-based SaaS application aimed at enhancing customer experiences. Tailored for customer success leaders seeking to optimize positive customer interactions, OpenText Experience Core Journey features a comprehensive, insight-driven interface. This empowers users to seamlessly create, monitor, and analyze diverse customer journeys, while generating insights and orchestrating follow-up actions based on customers' previous behavior or status. It's an invaluable tool for leaders aiming to address unique customer needs and offer personalized actions, unconstrained by traditional linear approaches.  Additionally, innovations to OpenText™ Exstream have streamlined customer printing processes and accelerated the production of complex documents at speeds of up to 10 million pages per hour. Controlled from a single unified interface, this release boasts two major innovations: first, the optimization of high-volume printing capabilities, enabling the production of personalized documents at unprecedented speeds while supporting a wider range of formats; second, the acceleration of modernization to OpenText Exstream Cloud Native, offering critical advanced print features necessary for high-fidelity outputs. These enhancements empower customers to achieve greater efficiencies and cost savings in the production and delivery of personalized communications, as well as facilitating a smooth transition to a modern cloud-native platform over time.  Innovations in OpenText™ IT Operations Cloud   OpenText™ IT Operations Cloud raises the bar for IT service performance despite cloud complexity, cost constraints and staff shortages.  Finally in CE 24.2, we are further supporting individuals encountering challenges in application observability, whether stemming from inadequate support for cloud-native applications or high costs associated with existing providers, can now depend on OpenText™ Application Observability for enhanced assistance.  The newest inclusion in our IT Operations solution suite provides comprehensive insights into application performance by leveraging OpenTelemetry, departing from outdated proprietary methods, and enabling insights across various applications. Users can quickly identify key performance indicators at the code level and employ guided workflows for more effective problem isolation. Representing a notable advancement in the application performance management (APM) industry, this tool provides a modern, user-friendly solution that underscores OpenText's commitment to the APM and Observability market. Seamlessly integrating with our AIOps and ITSM platforms, it provides a holistic approach to ensuring the reliability of modern applications.  Looking for more?   For more on all the CE 24.2 innovations, visit our blog as our subject matter experts guide you on the right solutions for your business as you continue to digitally transform in the cloud.  The post Elevate human potential with Cloud Editions (CE) 24.2 appeared first on OpenText Blogs.